Void and resend notifications

Resending a notification

If a signer hasn't received or can't find their signing email, you can send them a fresh one without voiding the envelope.

1. Open the envelope detail view (click the envelope title in the list).
2. Find the signer in the Signers section.
3. Click Resend notification next to their name.
4. A new email is dispatched immediately with a fresh signing link. The previous link remains valid until the new one is used.

Resending is available for any signer whose status is Notified or Viewed. It is not available for signers who have already Completed their signing.

Voiding an envelope

Voiding cancels the entire envelope. All signers who have not yet completed are notified that the request has been withdrawn.

1. Open the envelope detail view.
2. Click Void envelope (in the action menu or the detail header).
3. Optionally add a reason — this is included in the cancellation notification sent to signers.
4. Confirm the void.

Warning

Voiding is permanent. A voided envelope cannot be reopened or restored. If you need to collect signatures after voiding, create a new envelope from scratch or send from a template.

When to void vs when to resend

Situation	Action
Signer didn't receive the email	Resend notification
Signer can't find the email	Resend notification
Signing link expired	Resend notification
Wrong signer email address	Void, then create a new envelope
Document needs to be changed	Void, then create a new envelope
Deal fell through	Void with an explanatory reason

Signers who decline

If a signer clicks Decline instead of signing, the envelope moves to Declined status. You cannot resend to a declined signer on the same envelope — void it and create a new one if you want to try again.