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Escalation path

For an active production incident:

  1. Confirm the issue is on Permissio's side at status.permissio.us. If an incident is already posted, no action is needed — updates are streamed there.
  2. If no incident is posted but you believe one is in progress, email support@permissio.us with subject prefix [INCIDENT]. Include the request_id of a failing request, the affected environment, and the time window.
  3. If your account carries a phone-escalation tier, the number is in your contract.

For non-incident escalations (a stuck ticket, a ship-blocking question), reply to your existing thread with [ESCALATE] in the subject line. Do not open a duplicate ticket.