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Acceptable Use Policy

Effective date: April 28, 2026

Permissio, Inc.

1. Purpose​

This Acceptable Use Policy ("AUP") protects Permissio, Inc. ("Permissio"), its customers, signers, recipients, partners, and the public from misuse of the Permissio Services. This AUP is incorporated into the Terms of Service.

2. General Rules​

Customers and users may not use the Services to violate law, infringe rights, harm others, compromise security, disrupt services, or evade contractual restrictions. All use of the Services must comply with this AUP, the Terms of Service, and applicable law.

3. Prohibited Content and Conduct​

The following are prohibited:

  • Malware, ransomware, viruses, worms, trojans, or other harmful code
  • Phishing, credential harvesting, spoofing, impersonation, or deceptive signing requests designed to mislead signers
  • Unlawful harassment, threats, exploitation, abuse, or discriminatory conduct
  • Fraudulent documents, forged authority, misleading transaction terms, or false identity claims
  • Content that infringes intellectual property, privacy, publicity, or contractual rights
  • Content that violates export control, sanctions, anti-corruption, or anti-money-laundering laws
  • Unsolicited bulk messaging or spam
  • Probing, scanning, or testing the vulnerability of systems or networks without authorization
  • Bypassing or circumventing authentication, authorization, rate limits, billing, or usage controls
  • Processing regulated data not authorized under a separate written agreement (see Terms of Service Section 10)

4. Electronic Signature Misuse​

Customers may not use Permissio to:

  • Trick a signer into signing a document through deception or concealment of material terms
  • Obscure, hide, or misrepresent the nature or effect of a document presented for signature
  • Misrepresent a signer's identity or fabricate a signer's consent
  • Alter signed records, audit trails, or evidence packages without authorization
  • Create or submit evidence that Customer knows or should know is false or misleading

5. API and Automation Abuse​

Customers may not use automated systems to overload, degrade, scrape, reverse-engineer, or attack the Services. Customers must comply with rate limits, idempotency requirements, webhook requirements, payload limits, and other technical controls published in the Documentation.

6. Enforcement​

Permissio may investigate suspected violations and may, with or without notice depending on severity:

  • Throttle, suspend, or terminate access to the Services
  • Remove or disable Customer Content
  • Revoke API keys or access credentials
  • Notify Customer administrators
  • Report unlawful conduct to law enforcement or regulatory authorities

Enforcement actions are subject to the Terms of Service. Permissio will use reasonable judgment in determining the appropriate response to a suspected violation.

7. Reporting Abuse​

Abuse reports and security concerns: security@permissio.us

General violations: support@permissio.us